TESTING AN EXPANDED ATTITUDE MODEL OF GOAL-DIRECTED BEHAVIOR IN...
TESTING AN EXPANDED ATTITUDE MODEL OF GOAL-DIRECTED BEHAVIOR IN A LOYALTY CONTEXT Taylor, Steven A; Hunter, Gary L ; Longfellow, Timothy A . Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Catatan: INI HANYA sebuah Catatan, JANGAN dijadikan rujukan. Silahkan merujuk KE Sumber aslinya Abstrak Marketers have known for some time that satisfaction is closely linked to loyalty intentions (Oliver 1997, 1999). However, Johnson et al. (2006) argue that the drivers of customer loyalty intentions are complex and dynamic, changing and evolving over time. The current study therefore approaches the explanation of loyalty intentions in a different way. Specifically, the argument is made and a model is tested and supported of loyalty intentions based upon attitudinal, Goal-Directed conceptualizations. Specifically, we adapt the Model of Goal-Directed Behavior (MGB) posited by Perugini and Bagozzi ( 2001 ) and apply th...